The New Customer Service Experience

The new era of customer service post COVID. Times have changed. 

Businesses are finding it harder to attract new staff, which minimises choice. So, if you have less choice and less people, the people you do have, need to be spectacularly great at how they make your customers feel. Pro-active service, offering personalised service from beginning to end, and at every touchpoint is here. It’s the small things that will differentiate businesses even more.

Expectations have changed. Staffing has changed? Have you? Or, are you trying to operate the same, just with less people? 

Designed for
This workshop is designed for managers, business owners, and teams within businesses.

Learning content

• Will update you on what the present time customer needs and expects – creating, maintaining and enhancing strong relationships with your customers
• Will show you how to direct your attention to the right places – selling skills and techniques, emerging niches and trends
• Will teach you differentiation tactics for competitive advantage – how to identify needs, leverage them, and sustain them.
• Will help you to understanding the implications of your business choices around client expectations and the business culture, image and perceptions you portray.

Learning outcomes
How customers feel during their Customer Journey with you, has never been more important. Customer Success is intrinsically linked to your business success. Confidently step into this new era, and become the clear and obvious choice for your customers because of how you leave them feeling.

Facilitator – Stephanie Holloway, Elemental Potential