The New Customer Service Experience

The new era of customer service post COVID. Times have changed. 

Businesses are finding it harder to attract new staff, which minimises choice. So, if you have less choice and less people, the people you do have, need to be spectacularly great at how they make your customers feel. Pro-active service, offering personalised service from beginning to end, and at every touchpoint is here. It’s the small things that will differentiate businesses even more.

Expectations have changed. Staffing has changed? Have you? Or, are you trying to operate the same, just with less people? 

Designed for
This workshop is designed for managers, business owners, and teams within businesses.

Learning content

  • Will update you on what the present time customer needs and expects – creating, maintaining and enhancing strong relationships with your customers
  • Will show you how to direct your attention to the right places – selling skills and techniques, emerging niches and trends
  • Will teach you differentiation tactics for competitive advantage – how to identify needs, leverage them, and sustain them.
  • Will help you to understanding the implications of your business choices around client expectations and the business culture, image and perceptions you portray.

Learning outcomes
How customers feel during their Customer Journey with you, has never been more important. Customer Success is intrinsically linked to your business success. Confidently step into this new era, and become the clear and obvious choice for your customers because of how you leave them feeling.

Facilitator – Stephanie Holloway, Elemental Potential

Thursday, 9th November, 2023
9:30 a.m. to 11:30 a.m.
South Canterbury Chamber of Commerce, 25 Canon Street, Timaru Central, Timaru, 7910
Single Ticket (Member) incl GST:
Single Ticket (Non-Member) incl GST:

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Need Assistance? Please email or call 03 555 5091 for further information or help booking courses.

Cancellations and Refunds

1. Cancellations must be advised in writing or by telephone at least five full working days prior to the date of the course or event.
2. All cancellations and refunds will incur a $50.00 + GST administration fee to cover the costs.
3. If we do not receive a cancellation notice within five full working days prior to the course or event commencing, or if a participant fails to show on the day, full fees will be payable.
4. Requests to transfer to a later course can be made, subject to availability and approval. If participants are able to transfer to a later course the administration fee is waived. This request must be made at least five working days prior to the original course or event.
5. A replacement participant is welcome at any stage prior to the course or event commencing at no additional cost. Please provide us with the details as soon as possible.
6. In house training requires 10 days notice otherwise full fees need to be paid.

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