The Art of De-Escalation
This workshop aims to help you to be and feel more prepared the next time you are presented with unpredictable, aggressive, or inappropriate moments.
This might take the form of aggressive outbursts, inappropriate language and comments, unacceptable behaviour, people crossing personal boundaries or customers with a short fuse.
What examples are you currently dealing with?
- Customers complaining about pricing?
- Customers complaining about staffing levels?
- Customers complaining about the time it takes to do something?
- Disgruntled about a refund/credit policy?
- Agitated about having to wait for Eftpos to come online?
- People with mental health/addiction issues in your space?
- Theft or taking advantage?
How does that make you feel?
If you could describe it in just one word - what would that word be?
Join us to learn some easy to remember and replicate conflict resolution and de-escalation techniques.
Facilitator – Stephanie Holloway, Elemental Potential