The Art of De-Escalation [November]

This workshop aims to help you to be and feel more prepared the next time you are presented with unpredictable, aggressive, or inappropriate moments.

This might take the form of aggressive outbursts, inappropriate language and comments, unacceptable behaviour, people crossing personal boundaries or customers with a short fuse. 

What examples are you currently dealing with? 

  • Customers complaining about pricing?
  • Customers complaining about staffing levels?
  • Customers complaining about the time it takes to do something?
  • Disgruntled about a refund/credit policy?
  • Agitated about having to wait for Eftpos to come online?
  • People with mental health/addiction issues in your space?
  • Theft or taking advantage?

How does that make you feel?

If you could describe it in just one word - what would that word be?

Join us to learn some easy to remember and replicate conflict resolution and de-escalation techniques.

Facilitator – Stephanie Holloway, Elemental Potential

Date:
Thursday, 9th November, 2023
Time:
9:30 a.m. to 11:30 p.m.
Location:
South Canterbury Chamber of Commerce, 25 Canon Street, Timaru Central, Timaru, 7910
Single Ticket (Member) incl GST:
$241.50
Single Ticket (Non-Member) incl GST:
$483.00
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Need Assistance? Please email janet@scchamber.org.nz or call 03 555 5091 for further information or help booking courses.

Cancellations and Refunds

1. Cancellations must be advised in writing or by telephone at least five full working days prior to the date of the course or event.
2. All cancellations and refunds will incur a $50.00 + GST administration fee to cover the costs.
3. If we do not receive a cancellation notice within five full working days prior to the course or event commencing, or if a participant fails to show on the day, full fees will be payable.
4. Requests to transfer to a later course can be made, subject to availability and approval. If participants are able to transfer to a later course the administration fee is waived. This request must be made at least five working days prior to the original course or event.
5. A replacement participant is welcome at any stage prior to the course or event commencing at no additional cost. Please provide us with the details as soon as possible.
6. In house training requires 10 days notice otherwise full fees need to be paid.

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