Growing Sales Pathways Part 2

This course is one of two 3 hour workshops - 
October 7 and October 14 - designed to help you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time. 

Attendees are encouraged to attend both sessions and a discount package deal is available for attendance at the two workshops. 
Note - The same person must attend both sessions.

 

Customer Relationships

Customer services is everybody’s job – it is easy for one person to let down your brand and undo all your hard work. Ensure your whole team understand the importance of great customer service and have the skills to represent your business.

From customer service, a 'call to action', to 'closing the deal' learn how to engage with your clients – build rapport and sell your ideas, products and services. Learn about recognising and using ‘moments of truth’ and handling upset client. Develop communication skills to improve customer relationships and ultimately your sales figures.

Presenter: Malcolm Eadie 
Progressive Solutionz.biz


Malcolm has extensive business experience having managed three businesses for other people and two of his own. His current business, Progressive Solutionz.biz, assists local companies with strategic planning, staff training, implementing safety systems and effective marketing. He is a mentor with Business Mentors NZ and an approved training provider with NZ Trade and Enterprise.

Date:
Wednesday, 14th October, 2020
Time:
9:30 a.m. to 12:30 p.m.
Location:
South Canterbury Chamber of Commerce, 25 Canon Street, Timaru Central, Timaru, 7910
Single Ticket (Member) incl GST:
$241.50
Single Ticket (Non-Member) incl GST:
$402.50
Both Courses of 1 (Member) incl GST:
$437.00
Both Courses of 1 (Non-Member) incl GST:
$759.00

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Need Assistance? Please email janet@scchamber.org.nz or call 03 555 5091 for further information or help booking courses.

Cancellations and Refunds

1. Cancellations must be advised in writing or by telephone at least five full working days prior to the date of the course or event.
2. All cancellations and refunds will incur a $30.00 + GST administration fee to cover the costs.
3. If we do not receive a cancellation notice within five full working days prior to the course or event commencing, or if a participant fails to show on the day, full fees will be payable.
4. Requests to transfer to a later course can be made, subject to availability and approval. If participants are able to transfer to a later course the administration fee is waived. This request must be made at least three working days prior to the original course or event.
5. A replacement participant is welcome at any stage prior to the course or event commencing at no additional cost. Please provide us with the details as soon as possible.

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