Customer Service Essentials - understanding the sales process
Grow your bottom line.
An easy way to grow your bottom line is to improve your relationships with clients and customers - then matching your services or products with their requirements.
Businesses today operate in a very competitive marketplace – How do you stand out? You must go beyond simply delivering your product or service – you must develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
Customer services is everybody’s job – it is easy for one person to let down your brand and undo all your hard work. Ensure your whole team understand the importance of great customer service and have the skills to represent your business.
Learn how to engage with your clients – build rapport and sell your ideas, products and services.
In this fun and exciting course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills and learn how to deal with difficult customers.
Presenter: Malcolm Eadie
Malcolm has extensive business experience having managed three businesses for other people and two of his own. His current business, Progressive Solutionz.biz, assists local companies with strategic planning, staff training, implementing safety systems and effective marketing. He is a mentor with Business Mentors NZ and an approved training provider with NZ Trade and Enterprise.
You may be eligible for 50% NZTE funding. Please enquire.